Omron’s telephone support services are the quickest way to talk directly with an Omron representative who can help you fulfill your information request. From ordering information to advanced technical support, to emergency shipping services, you can gain access to an Omron service expert to help you.

Omron’s Customer Service Group provides support and guidance in the selection, ordering, and delivery of Omron products and Services. In addition, they provide general information and can guide you to the right person who can provide the information that you need. Services include:

• General Inquiries
• Basic Part Number and Ordering Information
• Order Entry, Expediting, and Delivery of product
• Literature Requests  
• Sales and Distribution contacts
• Omron Company Information and Locations

Omron's Technical Support group provides services for our Industrial Automation Products, including:

• Technical Support
• Application Assistance
• Product Selection
• Troubleshooting at no charge to our customers during normal business hours
  (8:00 AM to 5:00 PM CST).

If additional support services are required, our support staff will offer additional service options to support your specific situation.

After hours service is available for basic technical support and parts shipping (based on availability) for Omron products.

• A product support specialist will answer your call within 30 minutes to assist you.
• For Part Shipping and Technical Support, a basic charge of $250 per occurrence is charged, plus any additional shipping, fees, and product costs incurred.
• Contact Omron Toll Free at no charge to schedule an on site emergency service call.

Our knowledgeable Technical Support staff can also provide advanced support and engineering assistance to customers who require more than standard support for their Omron products. These engineering services are available at regular hourly rates: 

• Code Examples, Review, and Troubleshooting
• Software installation and configuration
• Network configuration assistance
• Application Review and Product Testing
• Program Conversion Services