Technical Support & After Hours Support

Cross Reference Tool:

Find an Omron Distributor:

U.S.

All others

Technical Support & After Hours Support

Our support services are available when you need them to provide the Omron product support and information that you require to keep your business moving forward.

Standard Technical Support Services: 800-556-6766

Our Technical Services group provides Technical Support, Application Assistance and Product Selection Assistance. Troubleshooting support is free to our customers during normal business hours: from 8:00 AM to 5:00 PM CST. If additional support services are required, our support staff can provide additional service options to support your specific situation.

Any request for technical support or information can be submitted online. Based on the information requested, your inquiry will be routed directly to the best person able to respond and will be addressed within one (1) business day.

>> Request Technical Support Information

Advanced Technical Support (Application Engineering Services): 800-556-6766

Our knowledgeable Technical Support staff can also provide advanced support and engineering assistance to customers who require more than standard support for their Omron products. These engineering services are available at regular hourly rates (contact Technical Support for more details). Some examples of advanced technical support services include:

Code Examples, Review, and Troubleshooting
Software installation and configuration
Network configuration assistance
Application Review and Product Testing
Program Conversion Services

A request for advanced technical support information can be submitted online. Your inquiry will be properly routed and addressed within one (1) business day.

>> Request Advanced Technical Support Information

Emergency 24/7 Technical Support Line: 800-367-4584

After hours service is available for basic technical support for Omron products.

A product support specialist will answer your call within 30 minutes to assist you.
Contact Omron toll free to schedule an onsite emergency service call.

Emergency Express: 24/7 Parts Shipping

Emergency after-hours product delivery of over 3,000 commonly used Omron products is available through Omron's Emergency Express.

Receive fast, flexible delivery options including door-to-door van delivery and next flight out arrangements
An Emergency Express service fee of $250.00 plus 10% of the part(s) price per order is assessed at checkout.
Freight charges are not included in the Emergency Express service fees.

( more )

Online Technical Resources

Find CAD drawings, cross reference parts information by manufacturer, download software upgrades or view case studies from our online resources section.

( more )

<< Return to Omron Services & Support